Customers may have noticed slow page load times since www2 was replaced, this has now been resolved. Whilst removing the old www2 from the rack on Tuesday (and 2 more machines which were not required any more) we moved the private LAN switch up the rack and reconnected it. This was due to it being removed to give space for the new R200 servers we installed a few months ago, but now there is space we relocated it. Unfortunately when we did this, one of the cables was plugged back into the switch,...

WWW2 has suffered a RAID controller failure. Update 19:33 21/12/2009 - DNS and FTP Services have been restored. Website data is now being restored from a backup taken in the early hours of Sunday Morning, sadly the disk controller failed before the incremental backup was taken on Monday Morning. Once this data is restored, we will restore access via IIS which we are working on setting up whilst the data restores. MySQL databases will also be restored before IIS so your websites should work onc...

We apologise to our Customers for the recent period of unscheduled downtime. At 21:30 on the 17th of October 2009, we lost our primary firewall. Our engineers attempted to troubleshoot the issue remotely, before dispatching an engineer with a spare unit to site just after 10pm. After a heroic battle with the roadworks on the M4, engineers arrived on site to find a unresponsive (though seemingly alive from the lights blinking away) firewall. A reset was attempted, but failed, and the unit was th...

We apologise to our Customers for the recent period of unscheduled downtime. Our services were unavailable from 17/10/2009@21:30 till 18/10/2009@02:00, due to a firewall malfunction. Our engineers attempted to troubleshoot the issue remotely, before dispatching an engineer with a spare unit to site just after 10pm. After a heroic battle with the roadworks on the M4, engineers arrived on site to find a unresponsive (though seemingly alive from the lights blinking away) firewall. A reset was attem...

Please note that all customers currently using 84.18.204.140 in their Glue Records, should update them to 193.26.23.50. The 84.18.204.140 IP will be discontinued at the end of the month. Regards, Alex Threlfall Network Operations Manager Cyberprog New Media

On the night of 17th April to the morning of 18th April we will be conducting a server migration for the server www2 to new, faster hardware. This may result in some disruption for websites on that server but we will endeavour to keep that to a minimum. Regards, Alex Threlfall Network Operations Manager Cyberprog New Media

The Migration from www0 to helm0 has now been successfully completed, if you are getting a mySQL error, and were using 10.0.1.20 as a mySQL server, please let us know your username, database name and website name and we will move your database to the web server your site is on. Regards, Alex Threlfall Network Operations Manager Cyberprog New Media

In the early hours of the 8th of April we will be disabling access to HELM, Mail, DNS and stats for several hours in order to migrate these services to a new server (HELM0). We apologise for the disruption and aim to have all services operational before 9am in the morning. However due to the number of items on the mail system, this may take some time as there are approximately 600,000 files to pull from one system to another. Regards, Alex Threlfall Network Operations Manager Cyberprog New Med...

Please be aware that our phone number will now be changing to 02070436276 with effect from the 1st of January 2009. We will no longer be accepting FAX transmissions either, as this has not been used for well over a year now! Please note that this number is only for Reseller, Dedicated and Co-Location Sales and Support, all Shared Hosting Customers must use the ticketing system herein. Regards, Alex Threlfall Network Operations Manager Cyberprog New Media