Are now all resolved following discussion with the software provider. Please open a ticket if you are still experiencing these issues.

Some customers may be experiencing issues viewing folders other than their Inbox. The Software provider has identified an issue with folder caching. With it turned off things work properly, so we're proceeding that way until a fix can be provided.

ASSP has now been disabled. We are now using the grey-listing capabilities built into the mail server software. You can also enable Bayesian SPAM filtering by logging into your mailbox via the WebMail and going to Options > Spam Rules. You can select how harsh the filtering is for your mailbox there.

Updates to our Mail Services are complete for tonight. We will be enabling the built in grey listing and stopping ASSP tomorrow night once further tweaks have been applied.

Customers may experience problems connecting to POP3/SMTP while we conduct a Mail Services Upgrade. We're currently working on this task, and will post an update once complete.

Tonight we successfully swapped in our pair of new PIX515e firewalls, configured for High Availability with separate feeds to separate switches on our upstream providers network. Hopefully, nobody noticed a thing :)

Customers may have noticed slow page load times since www2 was replaced, this has now been resolved. Whilst removing the old www2 from the rack on Tuesday (and 2 more machines which were not required any more) we moved the private LAN switch up the rack and reconnected it. This was due to it being removed to give space for the new R200 servers we installed a few months ago, but now there is space we relocated it. Unfortunately when we did this, one of the cables was plugged back into the switch,...

WWW2 has suffered a RAID controller failure. Update 19:33 21/12/2009 - DNS and FTP Services have been restored. Website data is now being restored from a backup taken in the early hours of Sunday Morning, sadly the disk controller failed before the incremental backup was taken on Monday Morning. Once this data is restored, we will restore access via IIS which we are working on setting up whilst the data restores. MySQL databases will also be restored before IIS so your websites should work onc...

We apologise to our Customers for the recent period of unscheduled downtime. At 21:30 on the 17th of October 2009, we lost our primary firewall. Our engineers attempted to troubleshoot the issue remotely, before dispatching an engineer with a spare unit to site just after 10pm. After a heroic battle with the roadworks on the M4, engineers arrived on site to find a unresponsive (though seemingly alive from the lights blinking away) firewall. A reset was attempted, but failed, and the unit was th...

We apologise to our Customers for the recent period of unscheduled downtime. Our services were unavailable from 17/10/2009@21:30 till 18/10/2009@02:00, due to a firewall malfunction. Our engineers attempted to troubleshoot the issue remotely, before dispatching an engineer with a spare unit to site just after 10pm. After a heroic battle with the roadworks on the M4, engineers arrived on site to find a unresponsive (though seemingly alive from the lights blinking away) firewall. A reset was attem...