We apologise to our Customers for the recent period of unscheduled downtime. Our services were unavailable from 17/10/2009@21:30 till 18/10/2009@02:00, due to a firewall malfunction. Our engineers attempted to troubleshoot the issue remotely, before dispatching an engineer with a spare unit to site just after 10pm. After a heroic battle with the roadworks on the M4, engineers arrived on site to find a unresponsive (though seemingly alive from the lights blinking away) firewall. A reset was attempted, but failed, and the unit was then removed from the rack and replaced with another unit.
Colocation/Dedicated Server Customers: If you had a custom firewall configuration or VPN into your private LAN, then this will require re-configuring. Unfortunately there appears to be no hard copy of the rules we had setup prior to this failure, and as the unit appears to be BER, we have no way of retrieving them. If you need a rule created, please contact us and we will endeavour to set it up as soon as possible.

Regards,

Alex Threlfall
Network Operations Manager
Cyberprog New Media